Once your order has been shipped, you will automatically receive a shipping confirmation with a tracking number via email. You can track the current shipping status using the link provided in the email.

Orders are processed within 1–2 business days. Delivery usually takes 4–10 business days.

During seasonal peak times, holidays, or due to unforeseen logistical events, delivery times may be extended in exceptional cases.

Shipping costs are CHF 9.00. Shipping is free for orders over CHF 99.00.

Shipping costs will be displayed at checkout before completing your order.

Novessira currently ships to Switzerland and the United States. Available delivery countries are displayed at checkout.

Yes. On the product pages, you will find sizing information for the respective items. As fits can vary depending on the model, we recommend carefully checking the information before ordering.

You have 30 days from receipt of your goods to return unused items.

• The item must be unused and in its original condition.
• Labels and original packaging must be present.
• Worn, washed, or damaged items cannot be returned.
• Return shipping costs are borne by the buyer, except for defective or incorrectly delivered items.

Please contact us by email before making a return.

If you have received a defective, damaged, or incorrect item, please contact us within 14 days of receiving the goods.

Please send us your order number and meaningful photos of the problem to: info@novessira.com

After review, we will offer you a replacement delivery or a refund.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, cancellation cannot be guaranteed.

After receiving the goods, you can return unused items in accordance with our return policy.

At Novessira, you can pay securely and conveniently. We accept credit and debit cards, Apple Pay, Google Pay, TWINT, and Shop Pay, among others, if available at checkout.

All payments are processed encrypted.

You can enter discount codes at checkout in the "Discount Code" field. After clicking "Apply," the discount will automatically be deducted from the total amount.

Novessira.com is an offering of Sharpella GmbH, based in Switzerland.

Sharpella GmbH
Zelgliweg 14
2545 Selzach
Switzerland
UID: CHE-152.144.492